This Privacy Statement is brought to you by Europe Emirates Group DMCC (3706 Platinum Tower (Cluster I), Jumeirah Lakes Towers, PO Box 338482, Dubai,UAE; “we”, “us” or “our”). We are pledged to uphold the precision, privacy, and security of your identifiable personal data ("Personal Data"). This commitment is governed by our Privacy Statement, which directs our conduct concerning the gathering, utilization, and disclosure of Personal Data. This Privacy Statement is crafted with reference to the Federal Decree-Law No. 45 of 2021 on Personal Data Protection ("the PDPL") and will be supplemented by relevant addendums as required.
1. Data Purposes and Protection
We undertake the responsibility for preserving and safeguarding the Personal Data in our possession. Personal Data is collected, used, and disclosed to fulfill your request for a product or service and to propose additional offerings that may be of interest. The objective of Personal Data collection will be specified either prior to or during the data collection. In certain circumstances, the purpose of data collection might be obvious, and your consent may be implicit, such as when your name, address, and payment details are part of an order process.
The purposes for processing your Personal Data include:
- Delivery of our services;
- Communication about our products or services promotions;
- Managing our business relationship with you or your organization, including service delivery, payment processing, accounting, auditing, billing, collection, and support services;
- Compliance with legal obligations imposed upon us (e.g. anti-money laundering and sanctions checks, audits, enquiries by regulatory authorities);
- Security and management of access to our premises and IT systems;
- Maintaining updated contact details from information provided by you or publicly available;
- For any purpose that is related or ancillary to any of the above or any other purpose for which your personal data was provided to us.
2. Consent
Informed consent is essential for the collection, usage, or disclosure of Personal Data, except where mandated or allowed by law. It is your prerogative to provide us with your Personal Data. However, choosing not to provide certain information might restrict our ability to offer you our products or services. We will not mandate consent to the collection, usage, or disclosure of information as a precondition for the supply of a product or service, unless it is necessary for the product or service delivery.
3. Limiting Data Collection
The scope of Personal Data gathered will be restricted to the information required for the purposes identified by us. Subject to your consent, we might collect Personal Data directly from you, through phone, mail correspondence, fax, or the Internet.
4. Limiting Data Use, Disclosure, and Retention
Personal Data may only be utilized or disclosed for the purpose it was collected for unless you have given additional consent or when it is required or permitted by law. Personal Data will be retained only for the duration necessary to serve the purpose for which it was collected or as mandated by law.
5. Data Accuracy
Personal Data will be maintained in a form that is as accurate, complete, and current as required to serve the purposes for which it is used.
6. Safeguarding Personal Data
Personal Data will be protected by security measures that are commensurate with the sensitivity of the data. We undertake all reasonable precautions to protect your Personal Data from loss, unauthorized use, access, or disclosure.
7. Transparency
We commit to providing you with clear information about our policies and practices related to the management of your Personal Data.
8. Personal Data Access
Upon your request, you will be informed of the existence, usage, and disclosure of your Personal Data and provided access to it. You may verify its accuracy and completeness and may request amendments if required. However, in certain circumstances as allowed by law, we might withhold certain information from you. For instance, we may not disclose information about you if it involves other individuals or if there are legal, security, or commercial proprietary restrictions.
9. Complaints and Suggestions
For any inquiries or concerns related to our privacy policy or practices, please contact: [email protected].
10. Amendments to this Privacy Statement
We reserve the right to modify or replace the Privacy Statement at any time at our sole discretion. Should a significant revision occur, we will make reasonable efforts to provide a notice at least 30 days before the new terms come into effect. The determination of what constitutes a significant change is at our sole discretion.